Software Support Engineer

Job Summary:

The Software Support Engineer is responsible for providing high-quality technical support and is involved in aspects of the software lifecycle: design, development, testing, implementation, installation, training, and support.

Key Duties and Responsibilities:

Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.

Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion.

Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

Required Qualifications:

Good at organizing, prioritizing and multi-tasking

Good at problem-solving

Good knowledge of multiple programming languages

Debugging and troubleshooting skills

Patience in working with customers who do not understand technical jargon

Good English verbal and written communication skills

Ability to be trained

Preferred Qualifications:

Responsibility and ability to work with little or no supervision

Dedication in keeping skills and knowledge fresh

Recognized certifications in applicable platforms (e.g. Linux, Microsoft, and ITIL)

One to three years of hands-on software development experience