Customer Service Executive

Customer Service Executive

Key Responsibilities

Coordinate and manage the case utilising the internal resources of Intl. SOS and third party providers where necessary.

Manage cases for specific client programmes in line with the relevant Operations Procedure Manuals.

Carry out any other reasonable duties as requested by the manager.

Manage the financial aspect of a case in order to reduce billing queries to the platform.

Billing queries received from Centralised Prague GSS to be managed within 48 hours of receipt.

Liaise closely with GAN team when new providers are used. Proactively source all relevant provider details for SPIN updating and billing purposes.

Required Qualifications

Grade 12 / Matric

Tertiary education preferable

Minimum of 2 years working within a general customer service focused and contact centre environment, demonstrating an understanding of client satisfaction.

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