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Customer Service Representative

ATR International
San Jose, California, 95112, United States
December 06, 2018


Job Location: San Jose, CA

Job Duration: Temp to hire

Job Description:

We are looking for a Customer Service Representative for a very important client.

- This person is the first point of contact by phone and email when our clients call in for their service request

- Their job is to enter the call in our ERP system, work with technicians in the field to coordinate who goes on the call

- There is some warehouse work involved with at least coordinating people in the warehouse on what to set up, some inventory, some shipping of UPS daily


The ideal candidate will possess the following qualifications:

- It is imperative the candidate have clear and understandable communication skills, both verbally and via email as all contact is made this way with the clients.

- There is a lot of interaction with other employees on an ongoing basis during the day so the ability to work and get along with others is critical.

- Ability to grasp an ERP software system is key as all work is done here.

- Ability to work in excel-outlook, prepare excel spreadsheets is very helpful, more importantly as it tells us you understand the computer for day to day communication.