Customer Interaction Specialist

Summary/Objective

Be part of a great team environment. Be the first point of contact for customers around the world. You are able to solve customers’ problems by providing a positive interaction. Your main goal will be to understand the customer’s problem/views, match the customer’s personality, relate to the customer, and then provide a solution by taking a possibly negative experience and turn it positive.

Duties and Responsibilities

Resolve customer/member issues using email, chat, phone and/or social media

Competencies

Oral and written communication

Critical Thinking

Computer/typing Skills

Adaptable

Ability to work independently and with a team.

Supervisory Responsibility

This position has no supervisory responsibilities.

- Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

- Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, lift, use hands/finger and reach with hands and arms, and use a computer for extended periods of time.

- Education and Experience

No experience necessary

Fluent in English

There is no level of education required for this position. It’s important that you are able to comprehend and understand the customer and their needs. There is also no prior experience required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.