ERP Support Specialist (NAV)

The Application Supporter is primarily responsible to provide Tier 2

application support to super users, Data Stewards and end users of the ERP

Application (currently Navision) and related applications/integrations. For

Navision these are Global Automated Jobs (AOI, DMI, Batch jobs etc.),

eCommerce/Sitecore, MS BI and other minor integrations.

Act as 1 st and 2 nd level Application Support for internal customers in primary region, secondary to other regions. Global IT Service supports users in APAC, EMEA and NOAM regions.

The application support responsibility primarily includes support and

monitoring of the applications/integrations mentioned above.

Key areas are:

Provide quality resolution of support related queries, questions,

problems and issues.

Provide quality communication on ongoing tasks with involved

customers and stakeholders.

Clear setting of expectations with relations to open cases and change

requests.

Provide continuous and active suggestions in pursuit of changes that

will improve business performance, IT infrastructure or application

operations

Be able to support and trouble shoot the major NAV modules used in

GN (Finance, Sales and Supply Chain, Production)

Assist business in creating RFC, so these are described and made

ready for developers.

Capturing of business demands and feed these to management or to

relevant development groups for development and implementation.

Build positive working relations with key customers and stakeholders

Able to run Major Incident investigation team

In all matters, responsible to comply with current policies incl. Information

Security Requirements such as User Access Management, License

Compliance etc.

Qualifications:

Strong analytic and communication skills

Strong business acumen and process understanding

Strong inter-personal skills with high degree of positive attitude

Patience and ability to explain in a clear and structured way

Strong customer orientation and focus with high degree of service

commitment.

Strong customer orientation and focus, ability to understand business

objective and requirements

Ability to handle multiple issues without jeopardizing the service level

to the individual users

Demonstrating initiative and a pro-active approach

Ability to work independently, take on responsibility

Flexibility and a keen interest in having systems up and running

Strong general applications knowledge (Navision)

Strong application (Navision) configuration and/or “light” development

knowledge

Strong written and spoken English

Fair understanding of relational databases