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ServiceNow Dev

CareWorks Technologies
Columbus, Ohio, United States
November 05, 2018


After implementing ServiceNow through our own enterprise, we’ve seen first-hand the positive impact this service management platform has on our organization. As a result, we became a ServiceNow partner, and leveraged our years of in-depth experience to provide best-in-class products and services to our clients. As a partner, we can help harness the power of ServiceNow by providing management and automation of services across departments in your organization, creating a single system of record for IT, automating manual tasks, standardizing processes, consolidating legacy systems, and so much more.

Job Summary: Responsible for leading, supporting, developing, configuring, testing, implementing and maintaining ServiceNow environments. This technical resource will work closely with business and IS teams to gather input to support ongoing business needs. This includes deploying new releases and/or enhancements, performing unit tests, system tests, maintaining, transitioning and supporting the operational functions, monitoring usage and performing daily administrative tasks.

Responsibilities Include:

Serve as a primary technical point of contact for clients

Provide assistance to and technically lead functional teams including building request items, tasks, workflows, etc.

Collaborate with client and internal teams to validate technical requirements

Design and document technical design, as needed, on stories to meet client requirements

Deliver end-to-end automated solutions which include implementation of the ServiceNow platform, core system, and other ServiceNow-centric applications

Design and develop 3rd party integration with ServiceNow using approaches common to ServiceNow (REST, SOAP, JDBC, etc.)

Work directly with end users to resolve support issues within ServiceNow

Monitor health, usage, and overall compliance of ServiceNow and its applications

Acting as a best practice agent in monitoring and reporting on the health, performance, and compliance of the core ServiceNow platform as well as custom solutions

Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc.

Conduct research and adept in emerging products, services, and standards

Provide high visibility into status of technical work commitments

Education: Bachelor’s Degree in Information Services, Computer Science, or adequate experience

Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow ITSM Implementation Specialist (CIS), ITIL Foundations, One Product-specific ServiceNow Implementation Specialist Certifications, Agile Certified Practitioner (ACP)

Experience: Minimum of four (4) years experience in an Information Services environment, minimum of two (2) years in ServiceNow development, minimum of one (1) year in ServiceNow consultative engagement technical ownership, development experience in at least ten (10) implementations


Ability to lead technical consultants / developers throughout the duration of an engagement

Ability to provide best practice leadership and adaptation to a technical team

Excellent solution-designing capabilities

Ability to conduct technical workshops and compile, construct, and deliver business-centric solutions

Understanding of ServiceNow functionality and how ITIL processes can be automated in ServiceNow

Ability to configure & customize to meet business goals and objectives

Development experience with a service-oriented architecture

Deep knowledge of JavaScript with an understanding of XML, JavaScript Libraries (AngularJS), and HTTP

Experience creating and promoting ServiceNow update sets

Excellent interpersonal skills with the ability to communicate clearly, knowledgeably, and personably

Ability to comprehensively analyze problems and apply critical thinking to derive a resolution

Experience in customer service, skills and committed to meeting expectations of all customers

Ability to acquire new skills quickly and learn on the job

Strong desire to innovate, flexibility with minimal context-switching

Strong collaboration and team-building skills and a commitment to continuous service improvement

The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

CareWorks Tech Strategically-Led Technology Solutions

5555 Glendon, CT

Dublin, OH 43016


Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group. We have 4 guiding principles: (1) Customer Commitment (2) Attitude of Service (3) Respect for the Individual and Team and (4) Exceeding Expectations. We invest in your training, professional development, benefits (medical, 401k, paid holidays/vacation, etc.) and personally focus on your career success. We have operations in 85 locations worldwide and employ 5,000+ people.