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Mandarin Speaking Customer Service Representative - Online gaming

Dencom Consultancy and Manpower Services
Makati, Makati, Philippines
68k-75k net
January 16, 2019


Essential Job Functions / Main Duties & Responsibilities:

Answer and support customer-facing communication in required languages, and

translate emails, website information and any other matter as requested.

Research solutions to customer issues

Interact with the various department to resolve customer issues

Use available tools and information resources to resolve problems

Use a comprehensive knowledge of the company Sports website to investigate and

resolve issues

Administrate customer transactions

Review and Process deposit / withdrawal transactions in accordance with established

standards and procedures.

Escalates unresolved problems in accordance with establish policy procedures and


Administer client account management including updating notes in accounts

Research transaction discrepancies and take appropriate action

Monitoring of customer activity, including assisting in the identification of fraudulent

activity or abuse

Amending / adjusting transactions in customer accounts when necessary or


Maintain professionalism and adhere to company standards during all interactions.

Assistance with special Customer Services projects

Other tasks and duties, as are incidental and/or inherent to the above, as assigned by


Skills & Qualifications:

Ability to think critically and draw from experience to make decisions

Computer literacy

Care in dealing with sensitive information

Ability to understand both written and oral instructions in English and Mandarin

The ability to organize and manage multiple priorities

Ability to independently solve problems

Strong customer orientation

Excellent interpersonal and communication skills

Performance driven and a strong team player

Fluent and advanced skills both oral and in specialized languages would be an asset

High school diploma required

Knowledge &Experience:

Knowledge of Sportsbook industry would be an asset

Basic office skills including knowledge of Microsoft Word and Excel.