Mandarin Customer Service Agent

Job Purpose:

To attend to guest calls and provide first call resolution ensuring compliance with set standards and

procedures in order to optimize guest satisfaction and achieve revenue and customer service individual

targets.

Minimum requirements:

Stayed at least 2 years in college

Fluent in spoken Mandarin (average to above average conversational skills), writing and reading

is not a requirement; Good English communication skills

Customer Service experience is a requirement, acquired from a Contact Centre, Financial

Services, Food and Beverage, Hotel, Retail or the like

Travel/airline background acquired from a job experience in a Contact Centre, airport or any

related is a plus

Non-locals are also welcome

Strong analytical and problem-solving skills

With the basic technical skills able to navigate through computer and web application with

ease

Willing to work and transfer in Clark Pampanga

Not beyond 60 years old as tools are very technical