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DELIVERY HEAD

Company:
Dencom Consultancy and Manpower Services
Location:
Cebu City, Cebu City, Philippines
Salary:
380,000
Posted:
November 05, 2018

Description:

Responsibilities:

Sound delivery management

Planning, monitoring & reporting, resource management, quality & risk management, problem & change

management

Effective communication management by ensuring timely and appropriate generation, collection,

dissemination, storage and ultimate disposition of information

Manage people by effectively and efficiently involving all resources to meet the organizational goals and by

championing work-life balance, retention and career progression/development

Provides motivation and direction to his/her team by delegating responsibilities appropriately and

empowering team members to deliver results

Provide senior leadership, change management and implementation of organization wide practices, policies

and procedures

Client and stakeholder management – ensuring that the organization meets the contractual obligations and

exceed the desired quality of work; addressing clients’ critical business issues and providing valuable

solutions

Process improvement – reviews and evaluates existing processes and works with his/her team to create and

implement improvements using Six-Sigma, DMAIC, LEAN etc. methodologies, and RPA/Automation;

Business Transformation

Financial Management – managing P&L and attrition

Adept in making compromises and sound judgement calls with different groups in order to meet or exceed

stakeholder/client’s needs and expectations

Implements all necessary components for people, process, technology and knowledge

Manage risks by identifying, analyzing and responding to project risks that will decrease or eliminate the

chance of risk occurrence and minimizing operational impact

Evaluates and designs economic business relationship and structure with clients and suppliers/vendors

Client Solutions and Business Development

Other tasks as assigned by the immediate reporting manager as needed by the business

Skills and Requirements:

• Bachelor’s Degree holder preferably with post graduate degree (MBA/MA or equivalent)

• With 15 years experience in the field and at least 10 years of management experience with proven

leadership skills, has had P&L responsibility, and managed projects

• Managed teams in various geographic locations with a proven track record of meeting and exceeding

financial targets

• Has worked at multiple client accounts to gain experience in working with and handling different types of

clients; strong client facing abilities including the ability to handle scope issues

• Has the ability to work with senior management and work within the political structure of his/her own

organization as well as the clients

• Is able to communicate effectively in writing, verbally, and through presentations

• Possess strong people skills - is able to work with other organizations such as third party vendors, sales,

marketing, and legal, and understand their terminology; understand the requirements for the various staff

positions

• Strong planning abilities (both strategic & tactical)

• Has an understanding of the technology/RPA used in the BPO industry

• Strong negotiation skills

• Strong Business Acumen