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Quality Engineer (Product complaints)

Lancesoft Inc.
West Chester, Pennsylvania, United States
August 09, 2019


Job title: Quality Engineer II

Location: West Chester PA


Customer Quality Investigation Engineer II

Primary responsibilities include activities associated with conducting complaint investigations including triage of incoming complaints, documenting requirements for evaluations and investigations, conduct of investigations and communications of performance and safety issues.

Initiate and lead projects involving failure investigations, root cause analysis using appropriate investigative techniques and statistical methods.

Summarizing the results to data analysis and investigations into clear, concise compliant documentation and presentations and reports for peers, cross-functional teams and management. Support business partner processes in post market surveillance, customer quality regulatory reporting, operations/operations quality and new product development.

Operates in a safe, effective, and professional manner compliant to all policies, procedures, and regulations including health and safety.