Assistant Health Center Manager

PPSLRSWMO currently has two openings for Assistant Health Center Mangers. These are full-time, benefited positions in the St. Louis Metro area.

PLANNED PARENTHOOD OF THE ST. LOUIS REGION AND SOUTHWEST MISSOURI

POSITION TITLE: Assistant Health Center Manager

STATUS: Benefited, Non-Exempt

REPORTS TO: Health Center Manager

POSITION SUMMARY

Part of the health center supervisory and management team. Ensures excellent patient care in center. Responsible for day to day health center operations when asked to fill in for leave coverage of Health Center Manager. Assist with center productivity and for goal achievement of center. Provides patient education support and administrative support for site.

Hours, Travel, and Physical Requirements: Monday – Friday and minimum of one Saturday per month: Flexibility in hours, including evenings and some weekends. Requires computer skills, excellent English verbal and phone skills. Must have reliable and efficient transportation and be willing to travel to other sites as necessary. This position also requires computer and writing work that will require sitting at a desk for extended periods and requires standing for periods of time in excess of one hour and moving throughout health center.

PRIMARY DUTIES PERFORMED:

Health Center Operations

Assists members of the department management and supervisory team

Participates in planning improvements for quality customer and medical care in center and in department and reduces barriers to care

Utilizes established scheduling systems and expectations to ensure maximum productivity, access for patients, and quality care

Assists in scheduling support staff on a monthly basis. Responsible for trouble shooting unexpected gaps in scheduling. May be the staff who fills in when a scheduling gap occurs due to unexpected illness, planned vacation, staff turnover, or other occurrence

Assists team in increasing patient satisfaction by soliciting and tracking feedback and by

responding to patient concerns. Helps to train all center staff to be fully receptive to patients and to communicate effectively with them

Accountable for fiscal assets, including doing deposits, tracking errors, ensuring

computer batching accuracy and reconciliation, handling petty cash, and monitoring staff for compliance with fiscal standards and policies

Assists in tracking center’s patient census, develops strategies to increase census and make goal, and works to involve whole team in goal achievement

Assists in monitoring monthly revenue and expenses and work with Health Center Manager on maintaining fiscal goals

Regularly checks and monitors the computer reports for accuracy in data entry. Follows up with staff if further training is warranted

Monitors and orders supplies in health centers. Ensures that inventory is available for use, is properly stored, is of appropriate amount, and is up to date

Meets regularly with Health Center Manager to discuss site needs, prioritize tasks, share staff updates

Counts monthly supply inventory and year-end property and supply inventories

Personnel Responsibilities

Part of hiring team for support staff

Direct supervisor for center staff and monitors performance

Responsible for job evaluations for center staff

Makes immediate interventions as necessary for any performance concerns. Keeps manager fully apprised of any and all concerns

Assists in and ensures new staff training and that all new staff receive appropriate training before allowed to function independently

Monitors staff/client interactions to ensure quality customer and client-centered care and attention to policies

Quality Assurance/Risk Management

Cognizant and compliant with PPSLRSWMO policies and procedures

Protects PPSLRSWMO and its assets from Liability

Protects confidentiality of PPSLR/SWMO clients, staff, volunteers, donors, Board, and all other areas of operation

Follows HIPAA privacy and security guidelines

Trains and monitors staff in the compliance of standards related to QA/RM, i.e., infection control, emergency care, PPFA standards, etal

Ensures a safe work environment for staff and for patients by performing fire drills, emergency drills, facility inspections, safety inspections

Participates actively in new staff training and orientation and in the trial period assessment of staff suitability for position

Other Duties

May attend and serve on affiliate committees or task forces if directed

May attend and serve on community coalitions if determined to be conducive to achieving the goals of site(s)

Contributes to the growth of the agency and of health centers by participating in goal setting, cost savings activities, internal patient marketing, increasing patient volume and is evaluated on this

Assists in assessing patient and staff satisfaction and assists in redesigning system to achieve goals of site, department, and agency

Additional duties as assigned on HCM duty list

QUALIFICATIONS:

Baccalaureate degree preferred. Will consider Medical Assistant or LPN. If not degreed minimum of one year of relevant and responsible experience

Strong independent decision maker, ability and willingness to act within the best interests of PPSLRSWMO and our clients

Must meet all of the requirements of the Health Center Assistant position

Excellent English language proficiency – oral and written, excellent interpersonal skills, including phone skills; articulate; high energy; ability to work on a team; assertive

Strong organizational skills, self-directed and motivated, strong follow-through and determination, creativeness

Current driver’s license, current insurance and own/have reliable transportation

Commitment to Planned Parenthood mission, organizational values, goals, and philosophy. Ability to articulate this to staff and to others

Bilingual skills a plus, particularly Spanish, Serbian-Croatian or Vietnamese

PPSLRSWMO is an equal opportunity employer.