Technical Account Manager - 3841

Technical Account Manager - 3841

Role: Sales

Relocation Available: No

Industry: Sales and Marketing

Location: New York

Town / City: Endwell

Job Type: Permanent full-time

Job description:

To ensure that all clients are receiving the fullest return on investment from the products and/or services purchased

either directly or indirectly.

RESPONSIBILITIES AND DUTIES

* Create and discuss project plan for systems implementation with sales personnel and client.

* Manage and coordinate project plan progress with stakeholders.

* Review deliverables formulated by sales personnel through the sales proposal process and make any

necessary recommendations and approval for presentation to the client.

* Train clients on the systems purchased.

* Direct and oversee client's personnel during project implementation.

* Assist sales staffs during selling cycle including consultation and systems demonstration to prospects.

* Travel to client sites to perform required tasks.

* Conduct site survey and procedure survey with client prior to configuring the client's systems.

* Configure, personalize and install as necessary software according to client specifications and confer with

clients in connection therewith.

* Install, configure, and personalize software according to client specifications.

* Test hardware and software functions based on clients needs prior to training.

* Manage the installation of the retail systems the client purchased based on company guidelines.

* Provide support and consultation to our clients on the system they purchased.

* Maintain and install updates and upgrades to both hardware and software.

* Handle on-call support.

* Evaluate and test new products.

* Make recommendations for new products and procedures.

* Provide internal support to assist all departments as needed.

* Evaluate the system and make recommend and sales of products to clients based on such evaluation.

* Resolve client's software and hardware issues.

* Document client issues and resolutions.

* Document system usage for hardware and software.

KNOWLEDGE AND SKILLS

* Project management skills.

* Problem solving skills.

* Exercise discretion in connection with needs assessment relating to project.

* Make independent evaluations and recommendations to client.

* Customer service skills.

* Communication skills.

* Organization skills.

* Knowledge of PC Hardware/DOS/Windows/Networking/MS Office.

* Knowledge of retail operation.

Travel is required.

EDUCATIONAL REQUIREMENTS

* Minimum AAS Degree desired.

* Studies in computer science/information services desired.

* Knowledge of computer operations, hardware and various software applications.

Bottom Line Requirements:

1. Associate's degree or higher. Preferably in computer science, information services, or related.

2. Solid knowledge of computer operations, hardware, and various software applications.

3. Local.