Renewals Specialist

Job Title: Renewals Specialist

Job Location: Thousand Oaks, CA

Job Duration: 6 Months

Job Description:

We are seeking a Renewals Specialist for a very important client

Responsibilities include:

-Preparation of renewal quotes for maintenance contracts within 90 - 120 days prior to expiration and book orders as they are received.

-Validation of customer asset lists

-Contact and follow-up with customers and partners to ensure timely maintenance renewal.

-Understand product, systems and processes to assist in selling maintenance renewals. Ensuring contractor/partner/customer awareness and understanding of applicable product elements.

-Assist with any product discrepancies in their install base to include license reconciliations and audits.

-Manage customer requests for contract merges, transfers and licenses purges.

-Field inbound calls from various sources and work to understand and satisfy the request.

-Partner with field sales to save any potentially lost maintenance renewal.

-Track contract non-renewal including reasons for cancellation.

-Ensure reporting and communications is frequent and bi-directional.

-Works effectively as a team player, working well with peers and members of the greater organization

Requirement:

The ideal candidate will possess the following skills:

Job Requirements

-Apt ability to multi-tasker and juggle priorities to facilitate on-time Maintenance & Support Renewals.

-Excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.

-Must possess excellent customer service skills with an orientation towards helping the customers.

-Strong working knowledge of Microsoft Office, Oracle and Salesforce.com applications is desired.

-Basic understanding of telecommunications, networking and IP technology solutions is preferred.

-Bachelor’s Degree or Equivalent Work Experience