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Service Manager

Company:
Gillece Services
Location:
Bridgeville, Pennsylvania, United States
Salary:
$32,000.00 - $36,000.00 per year
Posted:
November 20, 2018

Posted By Premium Recruiter

Description:

Job Description The Service Manager will be responsible for Managing Staff and to exceed customer expectations by accomplishing the highest quality service call every time.

Responsibilities:

* Integrate sales strategies across other departments to drive profitable results

* Show Technicians how to establish customer rapport to sell the right products and services.

* Understand sales criteria and hold your team accountable for exceeding revenue goals.

* Work alongside customer service and dispatch to ensure the overall success of the business.

* Monitor performance of field technicians and advise them on how to improve.

* Manage the team schedule to meet ongoing customer demand and seasonal spikes.

* Review and approve invoices, tie cards, curbside feedback and option sheets.

* Serve as a technical back-up for field technicians when necessary.

Competencies for Success:

* Develop a proven track record in operations.

* Ability to inspire and lead others to attain company goals.

* Highly organized with exceptional follow-through abilities.

* Strong verbal and written communications.

* Good Presentation and public speaking skills are a plus.

* Ability to build trust and demonstrate empathy.

* Excel in a fast-paced, goal-driven environment.

Job Type: Full-time

Salary: $32,000.00 to $36,000.00 /year

Medical/Dental. 401(k), short/long term disibility coverage