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Network Security Analyst - RA

Company:
Absolute Opportunities
Location:
Springfield, Virginia, United States
Posted:
February 14, 2018
Description:

Network Security Analyst - RA

Confidential, VA

Our client, a solutions provider of government IT requirements for voice, data and video services demand global availability and utmost reliability, is seeking an experienced Network Security professional to join their team, located in the DC/VA area to work in the capacity of Network Security Analyst. The ideal candidate will possess the ability to embrace a 12 hour 3 days on 4 day off revolving work schedule.

Responsibilities

•Daily interaction with Government customers via phone and email to include troubleshooting of customer RF and IP equipment, reporting requirements, and notifications.

•Proactive monitoring of the Government network, event monitoring troubleshooting fault isolations and diagnostics and repair.

•Provide technical support to Network Operations Security Center’s (NOSC) and Engineering staff.

•Ensure all problem reports and NOSC activities are documented within the Government trouble ticket system.

•Actively monitor NOSC trouble tickets and perform QC/QA of all interactions, problem reports, network events, and outages.

•Monitor for and escalate customer chronic and repetitive failures.

•Perform internal and external technical and management escalation.

•Ensure the functionality, performance, and correct usage of all manual and automated NOSC tools and systems

•Coordinate and support all network moves, adds, and changes collaborating and partnering with Engineering and Program Management and validate customer requests for Service (RFS forms).

•Provide root cause of identified or reported events and provides “post mortem” analysis and documentation to internal stakeholders as necessary.

•Adhere to company policies and standards, and follow company procedures and processes.

•Generate, document, analyze, and report network operating metrics including fault management and performance statistics.

Required Knowledge, Skills, and Abilities: (Submission Summary)

1. 3 – 5 years of network operations experience is required.

2. VSAT proficiency (remote and hub)

3. Familiarity with Ku, Ka, C, and L Band networks, Frontline Support and Hardware Troubleshooting is required.

4. Demonstrated Level I and Level II troubleshooting and problem-solving skills.

5. Ability to establish and maintain a high level of customer trust and confidence as a knowledge expert is essential in this role.

6. Ability to provide internal and external skills training is strongly preferred

7. Strong fluency with desktop (MS Office) operating systems and applications is required.

8. Familiar with Windows Domain, Active Directory, DNS, Telnet, DHCP, FTP, and SSL is required.

9. Thorough knowledge and understanding of TCP/IP network technologies.

10. Proficient with iDirect topology and tools

11. Proficient with network monitoring tools, preferably Solar Winds

12. Proficient with trouble ticketing tools, preferably Remedy.

13. Ability to solve problems creatively and effectively

14. Experience collaborating and partnering with international development teams is preferred.

15. Strong communication skills (i.e. verbal, written and interpersonal) are required.

16. Proficiency utilizing MS Office (i.e. MS Word, MS Excel, MS PowerPoint and MS Outlook) is required.

17. Active Secret security clearance is required.

18. Associates or Bachelor’s Degree in Information Technology or a related technical discipline is required.

19. Present Salary?

20. Salary Expectation? (Salary range: $90k - $100k)

21. Must be a US Citizen or Green Card holder?

22. Current Address?