IT Implementation Analyst

IT Implementation Analyst requires:

• 3-5 years of experience supporting technology implementations, deployments, infrastructure projects, or field technology operations.

• 2-3 years of hands-on experience troubleshooting enterprise networking environments, including Cisco and/or Meraki networking equipment.

• Experience supporting and managing iOS/iPad devices, including deployment, configuration, enrollment, and troubleshooting through an MDM platform (Intune, Workspace ONE, Jamf, etc.).

• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic firewall troubleshooting.

• Experience working with vendors, field technicians, and business stakeholders during installations, migrations, and production support activities.

• Relevant certifications such as Cisco CCNA, Meraki ECMS, CompTIA Network+, or Microsoft Intune certifications are preferred but not required.

• Experience supporting retail store environments.

• Familiarity with Meraki MX, MS, and MR product lines.

• Experience with Airwatch, Intune or other enterprise MDM platforms.

• Experience with POS, payment devices, printers, and store technology.

• Basic knowledge of cloud networking and SaaS application support.

• Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred. Equivalent work experience may be considered in lieu of formal education

• 3+ years of experience supporting IT implementations, technology deployments, or infrastructure rollouts.

• Hands-on experience troubleshooting enterprise networking environments, including Cisco and/or Meraki switches, routers,wireless access points, and SD-WAN solutions.

• Experience supporting iOS/iPad devices, including device provisioning, enrollment, configuration, MDM solutions (Intune, JAMF, Workspace ONE, etc.), application deployment, and end-user troubleshooting.

• Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, VPN, Wi-Fi connectivity, firewall troubleshooting, anddevice-to-application communication issues.

• Experience coordinating with vendors, field technicians, and business stakeholders during installations, migrations, and production support activities.