EPIC Credentialed Trainer/ EPIC Analyst

Position Title: EPIC Credentialed Trainer Location: San Francisco, CA(Onsite) Description/Scope of Work Staff members will help to produce meetings and end-user support content; interface directly with analyst and application manager teams; they will directly interface with Superusers and frontline staff- fielding training requests, workflow challenges, and appropriately triage requests across HIT.

Member will continue building on the success of developing service area representatives to expand the SU program and ensure content is focused on clinical needs.

Member will collaborate with internal health clinical ops members and internal HIT colleagues to plan, develop and facilitate learning opportunities, triage requests to appropriate teams and serve as an interface between end-users and the broader HIT teams Education & Experience Education Minimum: Bachelor’s degree in Healthcare Administration, Education, Information Technology, Nursing, or a related field.

Alternative: An equivalent combination of an Associate's degree and significant hands-on clinical/Epic support experience may be considered.

Experience Healthcare Experience: Minimum of 2–3 years of experience working in a clinical or healthcare operational setting (e.g., RN, Medical Assistant, Billing Specialist, or Front Desk Lead). Epic System Experience: At least 1–2 years of daily, hands-on experience using the Epic EHR system.

Training/Facilitation Experience: Minimum of 1 year of experience delivering peer-to-peer training, corporate onboarding, or classroom-style instruction (healthcare IT training preferred). Preference for staff with a former or active clinical license.

Full-Time