ServiceNow CSM Integration Developer

We are #Hiring: #ServiceNow CSM Integration Developer

Job Title : #ServiceNow CSM Integration Developer

Location : PAN India - ( Hybrid)

Total Yrs. of Experience : 7+ Years

️ Duration: Contract to Hire (C2H)

Notice Period: Immediate Joiners to 30 Days

Job description*:

#Key Responsibilities:

• Solution Design & Development:

o Collaborate with business stakeholders to gather requirements and translate them into scalable

ServiceNow solutions, focusing on CSM and Service Portal functionalities

• Service Portal Development

o Design, configure, and customize ServiceNow Service Portals aligned with business

requirements.

o Develop reusable UI components and ensure mobilefriendly, responsive user experiences.

• Widget Architecture & Lifecycle

o Build, extend, and maintain ServiceNow Service Portal Widgets using AngularJS, HTML,

CSS, JavaScript, and serverside scripts.

o Manage full widget lifecycle including initialization, data provisioning, event handling, and

versioning.

• Catalog Integration in Portal

o Implement and customize Service Catalog items, order guides, and record producers for

seamless portal consumption.

o Integrate workflows, client scripts, and UI policies to enhance catalog usability within the

portal.

• Security & ACLs in Portal

o Configure and troubleshoot Access Control Lists (ACLs), roles, and client-side/server-side

security within the Service Portal.

o Ensure secure access to widgets, data sources, and catalog items following best practices.

• Performance Optimization

o Optimize portal performance through efficient scripting, data caching, minimized server calls,

and UI best practices.

o Conduct performance assessments and implement corrective actions to enhance load times and

responsiveness.

• Theming, Branding & Accessibility

o Create and maintain portal themes, branding styles, and custom layouts aligned with UX/UI

guidelines.

o Ensure portals meet accessibility standards (WCAG/ADA) for inclusive user experiences.

• Search & Knowledge Integration

o Configure and enhance ServiceNow search features including Zing search, Knowledge Base

integration, and contextual search.

o Promote effective knowledge consumption within the portal.

• Upgrades, Source Control & Testing

o Support platform upgrades by validating portal functionality and remediating issues.

o Utilize Source Control (Git) and ServiceNow’s Studio for version management.

#Mandatory skills:

CSM workspace, portal

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Sudha Veeraboina,

Burgeon IT Services

Ph No: 6300291635

Email:

Website: www.burgeonits.com

Shirisha. Ch Sona P Thota Harika Ramya Sarige k Nitusha Kalyani R Sudha Yadav Veeraboina Syed Nazima Vara lakshmi kota Golagani Saikumar Shiva Kumar Rajkiran G Srikanth Vicky Khaja Mansoor Ahmed Kiran Gomasa Nagarjuna Duggineni vinay goud Masthanvali SHAIK Nanda Kishore Kumar Lakkakula @Laxmi Narayana (Raja) Arraganti palley Mahathi Navya Tumuluri BURGEON IT SERVICES