Service Technician

POSITION OVERVIEW

This position is primarily responsible to evaluate, troubleshoot and repair our client's products and to provide technical support to the dental, surgical, and industrial service repair teams in providing excellence in customer repairs. To repair our client's dental and surgical handpieces, industrial products, and micro grinders and motors to service and quality specifications and to support the customer service and sales team in ensuring orders processed are completed to customer’s satisfaction. *Please note that this is an hourly position.*ESSENTIAL DUTIES

Develop thorough technical understanding for all equipment serviced in the repair department of all knowledge, skills, and experience relative to dental, industrial and/or medical products

Estimate repairs needed and prepare service quotes for products

Adhere to meeting daily and weekly productivity goals

Follow document procedures and work instructions for each division’s products

Evaluate, troubleshoot, and perform repairs that result in the product meeting current manufacturer requirements and quality specifications

Complete all associated documentation related to repairs

Responsible for all data entry in compliance with established standards or procedures including costs and parts used in the repair process

Document all findings and/or product concerns related to quality and specs

Work within a team assisting others as needed

Maintain a clean and safe working environment adhering to company policies and safety compliance including OSHA, ISO and FDA requirements

Participate in the investigation of potentially serious complaints

Participate in team and staff meetings

Must be willing to cross train and take on additional responsibilities as assigned including providing technical customer support QUALIFICATIONS & EXPERIENCE

High school or high school equivalency diploma

Minimum of 2 years in a technical repair role or comparable technical environment preferred

Mechanical and electrical understanding and knowledge preferred

Excellent organizational and time management skills

Ability to read and comprehend technical information, i.e. service manuals, schematics, adjustment procedures

Experience with dental, medical and/or industrial products preferred

Attention to detail is a must

PHYSICAL REQUIREMENTS

Regularly required to sit; use hands, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Occasionally required to lift and carry up to 25 lbs pounds without assistance

Able to use a computer

Have normal eye/hand motor coordination and the ability to grasp small objects

Possess a normal extended reach

Must be able to sit for up to eight hours in a workday

Occasionally required to stand, walk, balance and stoop, kneel or crouch or crawl.

Featured Benefits:

PTO, Medical, Dental, Vision, Short & Long-Term Disability, Life Insurance, 401k, Tuition Reimbursement

Hours:

Monday-Friday, 8:30am-5:00pm Fully On-Site

Compensation details: Yearly Salary

PI02712c30be67-31181-41039667

Full-Time