IT Technical Systems Support

Job Description

The Resnick Automotive group has a rare opening in our IT department at the Corporate Office! This position is full time with full benefits. See below for list of qualifications for this position. Please respond with your resume.

This role involves supporting all aspects of IT in a multiple site environment. It involves planning, deployment and support of hardware and software solutions.

Responding to user support issues both from the office and on-site

Install, configure, and maintain desktop, peripherals, printers, and mobile devices

Perform help desk duties to include troubleshooting and resolving hardware, software, and connectivity issues

Set up and manage user accounts, email, permissions, and access

Support network infrastructure including routers, switches, firewalls, and WiFi access points

Provide technical support to end users in person, via phone, and remotely

Assist with onboarding and offboarding employees from a technology standpoint

Maintain IT inventory, documentation, and standard operating procedures

Requirements:

3+ years of experience in IT support

Strong understanding of computer hardware, operating systems, and basic networking

Experience troubleshooting Windows-based systems and iOS and Android tablets

Knowledge of TCP/IP, DHCP, DNS, and WiFi networking fundamentals

Excellent problem-solving and communication skills

Ability to prioritize tasks and support multiple users efficiently

Ability to work independently

Thorough knowledge of Windows 7/10, server 2010/13/16

Microsoft Exchange

Active directory

Cisco switches and routers

Reynolds and Reynolds DMS

Physically able to lift and carry at least 50 lbs.

Physically able to kneel, crawl, bend and move office furniture

Company Description

We are the fastest growing Dealer Group in Chicagoland!

Full-time