Operations Manager

Operations Director – Assisted Living

We are seeking an experienced and driven Operations Director to provide leadership and operational oversight within our assisted living communities.

This role is ideal for a leader who excels at building high-performing teams, driving operational excellence, improving resident satisfaction, and ensuring quality care and services. The Operations Director partners closely with community leadership to support daily operations, strengthen organizational performance, and cultivate an exceptional experience for residents, families, and employees.

Operational Leadership

Provide oversight and support for daily community operations

Ensure compliance with state regulations, company policies, and quality standards

Identify opportunities to improve efficiency, service delivery, and operational outcomes

Maintain a safe, welcoming, and resident-focused environment

Team Development & Leadership

Recruit, develop, coach, and retain high-performing team members

Foster a culture of accountability, collaboration, and engagement

Provide leadership support to department managers and supervisors

Promote effective communication and teamwork across all departments

Resident & Family Experience

Champion a culture that prioritizes resident dignity, choice, and quality of life

Build strong relationships with residents, families, and community partners

Address concerns and resolve issues professionally and proactively

Drive initiatives that enhance resident and family satisfaction

Business & Financial Performance

Support budgeting, labor management, and operational planning

Monitor key performance indicators and operational metrics

Assist in achieving occupancy, retention, and financial goals

Contribute to strategic decision-making and community growth initiatives

Community Growth

Partner with sales and outreach teams to support occupancy goals

Develop relationships with healthcare providers, referral sources, and local organizations

Promote a positive community reputation through engagement and service excellence

Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field preferred

Leadership experience in senior living, healthcare, hospitality, operations, or multi-department management

Strong business acumen and operational management skills

Proven ability to lead teams, manage competing priorities, and drive results

Excellent communication, problem-solving, and relationship-building skills

Commitment to delivering exceptional service and resident-centered care

Working knowledge of regulatory compliance and quality standards preferred

Why Join Our Team?

Opportunity to make a meaningful impact on the lives of seniors and their families

Supportive and collaborative leadership environment

Professional growth and leadership development opportunities

Ability to influence community culture, operations, and outcomes

Mission-driven organization committed to excellence in senior living

If you are a strategic, people-focused leader with a passion for operations and a commitment to excellence, we invite you to apply and become part of a team dedicated to creating exceptional senior living experiences for residents and employees alike.

The employer for this position is The Pennant Group, Inc., a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.