Member Advisor

Member Advisor

Serve as a Member Advisor in the Credit Union branch setting. The primary responsibility is to provide excellent service by demonstrating the principals of SouthPoint Financial Credit Union and adhering to the vision of "Empowering People to Enhance Lives". This position must also support and embody the core values of SouthPoint:

Our Purpose is our Passion.

We Champion Fearless Grit.

It's not about me, it's about we.

The Member Advisor is responsible for assisting members with their financial well-being through in-branch need-based sales. This includes uncovering and offering products and services that meet the immediate and future needs of our members and developing meaningful relationships through referrals and external outreach. Accountable to cross-sell Credit Union products and services related to daily transactions, new accounts and consumer loans and mortgage products. Friendly, professional and personal service toward all SouthPoint Financial Credit Union members is mandatory.

Essential Functions

Member Service & Relationship Management

Greeting and welcoming current and non-members into the branch, as well as our drive thru areas.

Build long-lasting relationships through trust, understanding, and personalized service.

Strive to improve the member experience through each interaction, to give back to our members and our communities and to help our members and team mates to be successful.

Advise on products and services to meet members' needs that are offered by the Credit Union.

Initiate outbound calls to existing and potential members to enhance relationships and identify cross-selling opportunities.

Work with members on budgeting and financial goals to ensure financial success and seek opportunities to better the members' experience by showing more efficient and effective ways to complete their banking needs.

Adhere to and uphold the Credit Union's core vision and mission in supporting the organizations efforts in promoting a culture of doing the right things, for the right reasons.

Account Servicing & Transactions

Perform account servicing functions including but not limited to cash and check deposits, cash withdrawals, balance inquiries, internal and external transfers, member-to-member transfers, account closures, cashier's check creation, stop payments, loan payments, loan payoffs, fee reversals and wire requests.

Complete account maintenance activities such as debit card creation, debit card activity review, funds hold status reviews, pending ACH activity inquiries, e-statement removals, and next-day fee reversals.

Lending & Application Support

Initiate consumer, Ready Reserve, and real estate loan applications through digital platforms.

Prepare loan payoff statements for members.

Support skip payment requests.

Account Opening & Business Services

Initiate and process in-person account applications for consumer, business and specialty accounts.

Support business account services, including Health Savings Accounts (HSA), contributions, distributions, transfers, and related research.

Documentation, Research & Compliance

Perform account, statement, notice, historical document, and check image research using multiple internal systems.

Resolve member issues, questions and complaints. Research, investigate, and document member problems or complaints and/or direct these matters through proper channels to ensure follow-up to achieve member satisfaction.

Abide by all Bank Secrecy Act (BSA) responsibilities applicable to this role.

Perform other duties as assigned.

Skills and Competencies

Excellent communication and customer service skills and display a professional image, with a demonstrated ability to build open and honest relationships.

Professional, well-developed interpersonal skills are essential for serving members and projecting a positive image as a representative of the Credit Union.

Highly organized, self-motivated and self-managed.

Excellent analytical and decision-making skills, attention to detail, accuracy and thoroughness.

Able to work under pressure, to process multiple tasks concurrently with a high degree of accuracy, and able to interact and maintain a positive attitude under challenging circumstances.

Demonstrated ability to solicit business and enhance member relationships.

Act as a team player with maturity, confidentiality and adaptability, including willing to adapt to changing job requirements/hours.

Additional Functions

Perform clerical support duties as necessary.

Assist with various marketing activities.

Job Specifications

High school diploma or GED required, associate's degree or equivalent preferred

Experience in a credit union, banking, lending or retail office—or related work experience—preferred.

Professional and effective communication skills.

Effective time management and critical thinking skills.

Intermediate computer skills (able to utilize multiple systems simultaneously)

Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).

Physical Requirements

Never - Occasionally.25-2.5 hrs daily - Frequently2.5-5.5 hrs daily - Continuously5.5-8 hrs daily

Sit - Walk

Stand - Drive

Lift/Carry - Indicate Amount/Frequency Below - Reach Above

0-10 lbs - Bend/Stoop

10-20 lbs - Use Hands for - Indicate Amount/Frequency Below

20-50 lbs - Pushing/Pulling

50-100 lbs - Fine Manipulation

Over 100 lbs - Stress Level - Low:Moderate:High:Very High:

Benefits

At SouthPoint, we value our employees and strive to provide a comprehensive benefits package to support your well-being. Benefits include:

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

Health Savings Account / Flexible Spending Account

401k and 401k Matching

Paid Time Off

13 Paid Holidays

Long-Term Disability Insurance

Student Loan Debt Assistance

Pet Insurance

Logo Wear Benefit

Employee Assistance Program (EAP)

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Type: Full-Time, Permanent