Live Chat Support Agent

Greenwave Logistics LLC is seeking a customer-focused Live Chat Support Agent to provide prompt, professional assistance to customers through live chat. In this role, you will answer questions, resolve issues, provide shipment and service information, and ensure a positive customer experience while supporting the company's logistics and transportation operations.

Key Responsibilities

Respond to customer inquiries via live chat in a timely and professional manner.

Assist customers with shipment tracking, service information, account inquiries, and general support.

Resolve customer concerns or escalate complex issues to the appropriate department.

Accurately document customer interactions in the company's CRM system.

Maintain a high level of customer satisfaction through clear and courteous communication.

Provide accurate information about company services, policies, and procedures.

Collaborate with operations and customer service teams to resolve inquiries efficiently.

Identify recurring customer issues and communicate feedback to management.

Meet established response time, quality, and productivity goals.

Qualifications

High school diploma or equivalent; an associate's or bachelor's degree is a plus.

Previous experience in customer service, live chat support, or call center environments is preferred.

Excellent written communication and grammar skills.

Strong typing and multitasking abilities.

Proficiency with Microsoft Office, CRM software, and web-based applications.

Strong problem-solving skills and attention to detail.

Ability to work independently in a remote environment.

Reliable internet connection and a quiet home office.

Preferred Skills

Experience supporting customers in the logistics, transportation, or supply chain industry.

Familiarity with CRM and live chat platforms such as Zendesk, Salesforce, or Intercom.

Ability to manage multiple chat conversations while maintaining accuracy and professionalism.

Benefits

Competitive hourly pay.

Fully remote work environment.

Paid training and onboarding.

Paid time off and company holidays.

Health, dental, and vision insurance (where eligible).

Retirement savings plan with company match (where eligible).

Career development and advancement opportunities.

Employee assistance and wellness programs.

Primary Role

Provide timely, accurate, and professional customer support through live chat by answering inquiries, resolving issues, documenting interactions, and ensuring an outstanding customer experience while supporting Greenwave Logistics LLC's logistics operations.