Customer Support - With Bookkeeping Ncii - Sal:15K-17K - Makati

Female

With Bookkeeping NC III Certification achieved recently or within the past 2 years

With or without experience

Able to commute to or is a resident of Makati or nearby areas

With Social Media skills Of good character and suitable communication skills

Responsibilities:

Respond to customer inquiries via phone, email, and chat.

Resolve customer issues in a timely and efficient manner.

Document customer interactions and maintain accurate records.

Escalate complex issues to the appropriate departments.

Follow up with customers to ensure their issues are resolved.

Provide product information and troubleshooting assistance.

Process orders, returns, and exchanges.

Maintain a high level of product knowledge.

Identify and report trends in customer issues.

Collaborate with team members to improve customer service processes.

Meet or exceed performance metrics and targets.

Participate in training and development programs.

Assist with special projects as needed.

Provide feedback to management on customer service improvements.

Maintain a positive and professional demeanor at all times.

Adhere to company policies and procedures.

Handle customer complaints and provide appropriate solutions.

Ensure customer satisfaction and build long-term relationships.

Stay up-to-date with product and service changes.

Contribute to a positive team environment.