Customer Service Agent - Logistics Account - 1 Yr Exp In Bpo - Sal:26K

At least High School or College Level

At least 1 year of experience in customer service (BPO experience preferred).

Proven customer support or Client Service Representative experience with a customer-

first mindset, and strong communication and coordination skills.

Proficient in computer operating systems and Office software.

English proficiency is preferred.

Strong multitasking, prioritization, and time management skills.

Role Responsibility:

1. Answer or receive customer requests via different service channels

(calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on

SOP.

2. Resolve cases within the scope of authority or escalate to the appropriate team for

unresolved issues.

3. Maintain records of customer interactions, process customer accounts, and file

documents.

Work Setup:

• Willing to work in McKinley, Taguig (office-based), Night Shift, Day Shift, or Mid Shift with

flexible scheduling options to accommodate US time zones

• Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays

• Can start immediately

Salary: Total Package Php 26,000