SAP Program Manager ( SAP IS Retail )

Prem--+1 732-847-0926

Note -We don’t need SAP Technical Manager. What we need is a functional person with SAP IS Retail experience who has also done program management.

Role : SAP Program Manager ( SAP IS Retail )

Location : Emeryville, CA (Hybrid)

Duration : 12+ Months

Role Overview

As the IT Delivery Lead (SAP Retail) representing ITCI at a leading San Francisco-based retail client, you will act as the key bridge between client business stakeholders and offshore delivery teams.

You will own the end-to-end delivery of critical SAP Retail initiatives, ensuring programs are delivered on time, within scope, and aligned with enterprise business priorities in a high-growth environment.

This role requires strong SAP Retail expertise, excellent client-facing leadership, and a strong focus on business outcomes over task execution.

Key Responsibilities

Client Stakeholder Management & Communication

• Act as the primary onsite point of contact for IT and business leadership at the client organization.

• Translate complex technical concepts into clear, business-relevant insights.

• Manage stakeholder expectations and balance competing priorities effectively.

• Lead governance meetings, steering committee discussions, and executive status reporting.

End-to-End Program Delivery Ownership

• Drive programs with a focus on business value realization, not just delivery completion.

• Oversee project health including scope, schedule, budget, risks, and resource planning.

• Proactively identify and mitigate delivery risks and blockers.

• Ensure SAP solutions align with Finance, Supply Chain, Merchandising, and Retail Operations processes.

Onsite–Offshore Delivery Coordination

• Collaborate closely with offshore delivery teams to ensure seamless execution across geographies.

• Convert business requirements into clear, actionable technical and functional specifications.

• Provide retail domain context to improve delivery quality and reduce rework.

• Ensure smooth communication and coordination across distributed teams.

Required Qualifications & Experience

• 6–8 years of strong hands-on experience in SAP Retail environments (SAP IS-Retail, S/4HANA Retail, Finance, Pricing, Inventory Management, etc.).

• Proven experience in client-facing roles within IT consulting or system integration environments.

• Strong track record in managing global onsite–offshore delivery models.

• Experience engaging and influencing senior stakeholders (Director / VP level).

• Strong understanding of retail business processes including omnichannel commerce, supply chain, and store operations.

Preferred Skills

• SAP S/4HANA Retail transformation experience.

• Program management / PMO leadership experience.

• Strong communication, negotiation, and stakeholder management skills.

• Experience in large-scale enterprise retail transformation programs.