Workstation Specialist (Ref: 18492)

Position: Workstation Specialist (Ref: 18492)

Location: Allentown, PA USA, 18102

Salary: $23.46/hr.

Duration: 11 Months 21 Days - Contract

Openings: 1

Deadline: 07/14/2026

Description:

***Local Candidates Only

***Hybrid

We are seeking a highly skilled and motivated Workstation Specialist to join our team for a contract engagement. This role is ideal for a detail-oriented professional who excels in a fast-paced environment and possesses strong technical and customer service skills.

As a Workstation Specialist, you will be responsible for providing Tier 2 hardware and software support, as well as installation and troubleshooting services, across various office locations.

Your primary duties will include:

• Hardware & Software Support: Install, configure, and troubleshoot PC hardware, peripherals, and software in both network and stand-alone environments.

• Infrastructure Tasks: Perform cable runs and terminations (Cat5e/Cat6) and support telecommunication equipment, including VoIP sets and conferencing hardware.

• Systems Management: Utilize tools such as SCCM for imaging, monitoring, and compliance reporting; manage user accounts; and assign workstation names within Active Directory.

• Mobile Support: Configure, issue, and troubleshooting mobile devices, ensuring they are kept current with updates and policies.

• Inventory Management: Unpack, inventory, and track computer equipment using asset management systems.

• Documentation: Create and update technical process documentation to ensure efficiency and consistency.

Requirements

• Experience: 2+ years of experience in installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment, including laptops, docking stations, and multifunction printers.

• Technical Proficiency: Demonstrated ability with ticketing systems (such as Remedy), premise cabling, and diagnostic software.

• Professionalism: Strong communication and customer service skills, with a high level of attention to detail and the ability to multitask effectively.

• Mobility: Must possess a valid driver’s license and be able to use a personal vehicle for travel to various work sites to provide support and transport equipment.

• Flexibility: Willingness to travel to various sites, including occasional overnight travel for training or support as needed.

Position Overview

• Type: Contract

• Schedule: 8 hours per day, 5 days per week

• Engagement: Hybrid (80% Onsite, 20% Remote)

Required / Desired Skills

• Experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment Required - 2 Years

• Experience installing and supporting laptops/docking stations. Required - 2 Years

• Experience installing and supporting multifunction print devices. Required - 2 Years

• Experience with Remedy or similar ticketing system. Required - 2 Years

• Experience with premise cabling (installing Cat5e/6 cable and terminations). Required - 2 Years

• Valid Driver’s License. Required - 2 Years

• Ability and flexibility to travel toe areas outside of the designated region to other districts in PA to attend trainings, meetings, or assist other districts when required. Required - 2 Years

• Meetings or assist other districts when required. Required - 2 Years

• Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment Required - 2 Years

• Disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language. Required - 2 Years

• Experience with Cisco VPN router installation and support. Required - 1 Years

• Experience with Active Directory. Required - 1 Years

• Experience with Hyena System Management Software. Required - 1 Years

• Experience with Microsoft System Center Configuration Manager. Required - 1 Years

• Experience creating process documentation (strong writing skills). Required - 1 Years

• Experience leading team deployments. Required - 1 Years

• Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities. Required - 1 Years