IT Operations Engineer

IT Operations Engineer requires:

• Bachelor's Degree in Information Technology, Computer Science, or a related field required.

• 2–3 years of experience in IT operations, systems administration, or network administration.

• Experience managing help desk operations.

• Strong knowledge of network infrastructure, server administration, and troubleshooting.

• Experience supporting Windows environments, Active Directory, and Microsoft technologies.

• Excellent problem-solving and communication skills.

• Ability to prioritize multiple projects in a fast-paced environment.

• Must be able to travel regularly between the Midway and Tazewell, TN facilities.

• Valid driver's license and reliable transportation required.

• IT, Helpdesk, Network, Server, Engineer

DUTIES:

• Provide Tier II/III technical support for end users and oversee daily help desk operations.

• Install, configure, maintain, and troubleshoot servers, networks, and IT infrastructure.

• Monitor system performance and ensure maximum uptime across multiple locations.

• Support Windows server environments, Active Directory, network switches, routers, firewalls, and virtualization technologies.

• Diagnose and resolve hardware, software, network, and connectivity issues.

• Manage user accounts, permissions, and security policies.

• Perform system updates, backups, disaster recovery procedures, and routine maintenance.

• Document IT processes, procedures, and technical solutions.

• Collaborate with vendors and internal departments to implement new technologies and improve IT operations.

• Maintain compliance with company security standards and best practices.

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