Program Administrator 2

Program Administrator 2

This position helps ensure Ohio child support payments are collected, processed, and disbursed accurately. The role includes vendor oversight, support for county child support agencies, and monitoring payment operations to keep services running smoothly. The candidate will monitor the vendor's performance and ensure contract requirements are met. They will work with county agencies and employers to resolve payment issues and delays. They will review payment data, identify problems or trends, and coordinate corrective actions. They will use Excel and other data tools to track accuracy, performance, and reporting metrics. They will conduct call center quality reviews and recommend improvements. They will provide clear guidance to counties, partner agencies, and the public. They will assess operations and develop or update procedures to improve performance. They will draft policy or process changes as needed. They will assist with system updates, testing, and process improvements. They will maintain program documentation, assist with training, and coordinate projects.

The candidate, at minimum, must have the following: Option 1: Completion of undergraduate core program in business administration, management science or public administration AND 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position. Option 2: Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file AND 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position or staff position involving planning, research &/or policy/procedure development. Option 3: Or 4 yrs. trg. or 4 yrs. exp. in business administration management science or public administration. Option 4: Or 1 yr. exp. as Program Administrator 1, 63122. Option 5: The equivalent of Minimum Class Qualifications For Employment noted above.

This position is in the State of Ohio's E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.32 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.