Service Support Specialist

Job Description

Job Description:

Job Title: Service Desk 3 (SD3) – Service Support Specialist

Client: State of OH – Ohio Department of Public Safety (ODPS)

Start Date: 07/27/2026

End Date: 06/30/2027

Work Location: 1970 West Broad Street, Columbus, OH (100% Onsite)

Position Summary

The Ohio Department of Public Safety (ODPS) is seeking a highly skilled Service Desk 3 (SD3) – Service Support Specialist to help IT automate and implement new technologies that assist with maintaining and optimizing the desktop environment.

Interview Process:

Initial 15-minute Microsoft Teams interview.

Final interview will be conducted onsite at 1970 West Broad Street, Columbus, OH.

Candidates must demonstrate technical competence and documented experience in the required skill areas. Candidates unable to demonstrate the required experience may be rejected.

Vendors are responsible for pre-screening candidates to ensure compliance.

Key Responsibilities

Understand Desktop Support and desktop services.

Administer and support Active Directory, including ADUC, authentication, authorization, identity, and access management.

Use creativity and innovation to automate and streamline IT processes and procedures.

Deliver excellent customer support and ensure customer satisfaction.

Troubleshoot issues using a structured and systematic approach by identifying symptoms, researching root causes, testing solutions, and implementing production changes.

Perform network troubleshooting involving connectivity issues, DHCP, DNS, PING, NSLOOKUP, and NETSTAT.

Utilize SCCM 2012 and assist others in using SCCM tools effectively.

Develop and maintain PowerShell 3.0+ scripts for validation, editing, input/output processing, and automation, particularly within Active Directory.

Learn and utilize Varonis to audit and clean up unstructured user data, Active Directory, and NTFS permissions.

Additional Requirements

Strong communication and leadership skills.

Strong collaboration, influence, and negotiation skills.

Ability to collaborate across business and functional teams.

Excellent verbal and written communication skills with strong meeting facilitation abilities.

Ability to work independently and within a team environment.

Strong time management and deadline management skills.

Understanding of prioritization based on business and user requirements.

Excellent organizational, analytical, planning, problem-solving, and decision-making skills.

Must communicate clearly and effectively in English.