IT Support Specialist

We are seeking an IT Support Specialist who will act as the critical link between our information technology capabilities and our business objectives. This role is responsible for supporting and ensuring the successful completion of troubleshooting, system maintenance, testing, and deployment tasks related to our software products and IT infrastructure. The IT Support Specialist will play a key role in aligning technical support services with organizational goals, enabling smooth operations and enhancing user productivity.

IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Because of the nature of the job, some companies may require their IT Support to undertake shift work.

IT Support duties and responsibilities of the job

When compiling an IT Support job description, here is a selection of duties to include:

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training more junior staff members

IT Support job qualifications and requirements

Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following:

Computer Science

Computing

Engineering

There are also a number of qualities that candidates should be expected to display:

A technical, logical thought process

Problem-solving skills

An ability to stick to strict deadlines

An ability to prioritise and delegate

A keen eye for detail