Switchboard Operator

Switchboard Operator

We are currently seeking a Switchboard Operator to join our medical team and provide excellent customer service to our patients. The ideal candidate will be an effective communicator with a courteous and professional demeanor. The operator is responsible for managing incoming calls and ensuring they are directed to the appropriate person or department.

Responsibilities:

Answer incoming calls and greet callers with a pleasant demeanor

Efficiently transfer calls to the appropriate person or department

Screen calls according to established guidelines

Accurately process messages and schedule appointments when necessary

Provide basic customer service to callers in achieving high performance standards

Qualifications:

High school diploma or equivalent.

A minimum of one (1) to two (2) years of Medical office assistant experience or 'inbound' call center experience required

Excellent telephone etiquette and communication skills.

Certification and/or experience in billing, and coding preferred.

Medical terminology, and automated office experience preferred.

Excellent communication and interpersonal skills

Proficient in Microsoft Office and other computer applications

Ability to work in a fast-paced environment and handle multiple tasks

Must be able to work flexible hours, including weekends and holidays

If you are a team player with a passion for customer service, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and welcome applicants from all backgrounds. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO/HMO Plans BCBS Dental VSP Vision Tuition Reimbursement up to $1,500 per year 12 Paid Holidays and 10 Days of Paid Time Off 8 sick days

Job Type: Full-Time, Permanent