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Japanese Google Customer Service Representative

Dencom Consultancy and Manpower Services
Mandaluyong, National Capital Region, Philippines
BGC, Taguig City
January 07, 2019


Responsibilities – 責務

• Provide outstanding customer service and support to the client’s advertising and/or user inquiries

• Recommend best practices for other platforms

• Support SMB business through effective triage liaisons

• Work together with advertising specialists, sales engineers and product team members towards

service solutions

• Tracking of accounts and maintaining conversion

• Collaborate and implement acquired skills to ensure optimal team performance

Requirements – 必要条件

• Flawless verbal communication skills in American English language

• 3-5 years in a customer service and/or sales capacity

• Strong ability to cross-function processes and relationships

• Excellent collaborative approach to problem-solving and the ability to manage client targets

• Strong desire to meet or exceed revenue, quality, productivity, and customer satisfaction targets

• Familiarity with online advertising products and services