Technical Support Engineer - Gates

Smarter, Better, Now.

ADB SAFEGATE's functional teams are integral topowering innovationand ensuringoperational excellenceacross the organization.

The Opportunity

The Technical Support Engineer is primarily responsible for first line phone support for internal and external customer support questions on complex IT based systems including SQL, HTML, proprietary peripherals, Kubernetes, and data analytics.

You will make an impact by

Providing professional, technical customer service over the phone, email, remote connection, etc., to troubleshoot, diagnose and assist customers in resolving problems

Producing detailed diagnose and system performance report

On a rotational basis, providing 24 hour, 7 days a week emergency telephone support.

Providing follow through to customers to ensure issues get resolved.

Providing answers to customers by identifying problems, researching answers and guiding customers through corrective actions.

Supporting system engineering on both in house customer validation testing

Performing technical training internally or for customers

Travels 40% to 60% of the time.

The talent we want to inspire has...

Associates' Degree in Computer Science, Information Technology, Electrical Technology (ET) or Associate in Computer Engineering Technology (EET), equivalent degree, or equivalent experience.

Minimum of 12 months+ experience working in a Service Desk/Inbound Call Center environment

Sound understanding of customer support, operations, and processes

Experience in supporting and maintaining complex software applications

Proven analytical and problem-solving abilities.

This would be a plus but not a must!

Preferred knowledge of programming languages such as Java, C and Python

Fluent Spanish (oral and written communication skills) desired.

If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying!

What to learn more about working atADB SAFEGATEthen check out our Career's websitehttps://adbsafegate.com/about/career/