Program Coordinator (Veteran Services)

Job Description

Veterans Multi-Service Center (VMC) is a leading non-profit organization dedicated to serving veterans and their families. We provide a comprehensive range of services designed to empower veterans to overcome challenges, achieve their goals, and thrive in their communities.

VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.

Position Summary

The Program Coordinator is responsible for supporting veteran households by coordinating, advising, and connecting them to critical job training, employment pipelines, and public or federal benefits. This role focuses on holistic income-increasing strategies to improve daily living stability and support long-term housing retention.

Working as a core member of the income-increasing team, the Coordinator bridges the gap between direct client care and strategic community partnerships. The position works closely with Veteran Service Officers (VSOs), Veteran Client and Legal Services, and agency housing staff to drive data-informed, quality service delivery from program intake to successful discharge.

Essential Duties and Responsibilities

Direct Client Engagement & Income Maximization: Partner with veteran households to assess financial health, establish household budgets, and implement tailored income/expense action plans.

Benefits Navigation & VSO Collaboration: Assist Veteran Service Officers (VSOs) with core benefits navigation. Help veterans utilize online VA portals, request military/service records, and accurately complete complex public benefit applications (e.g., SNAP, LIHEAP) to optimize household income.

Workforce & Training Facilitation: Develop and deliver essential digital literacy, resume building, online job search, and interview preparation workshops to build client employment readiness.

Partner & Provider Coordination: Schedule and coordinate on-site visits from recruiters, job trainers, VA representatives, and community partners to streamline resource access.

Cross-Departmental Collaboration: Meet weekly with agency housing staff and case managers to align service plans, coordinate wrap-around support, and ensure successful housing and economic outcomes.

Community Outreach & Liaison: Build and cultivate strong operational relationships with local employers, financial literacy providers, and mainstream benefit agencies.

Data Integrity & Compliance: Maintain accurate, timely documentation and data entry in compliance with agency, federal, and grant-funding reporting metrics.

Administrative & Operational Support: Participate in weekly case management meetings, perform necessary clerical functions (filing, secure shredding), and assist with program budget tracking and account reconciliation as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

Education: Bachelor’s degree preferred, ideally in Social Work, Human Services, Career Counseling, or a related field; equivalent blended education and experience considered.

Experience: Minimum of two (2) to three (3) years of experience in workforce development, benefits coordination, or social services delivery, preferably within a veteran-focused or non-profit environment.

Sector Knowledge: Familiarity with federal and state veteran service systems, VA benefits navigation, and community-based employment programs (such as HVRP and SSVF).

Core Competencies – Problem Solving:Proven ability to identify barriers to employment or income and analyze information resourcefully.

Communication: Exceptional oral and written communication skills, with the ability to lead presentations, conduct workshops, and maintain positive relationships across all levels of the organization.

Organization: Strong time-management skills with a demonstrated ability to prioritize tasks, meet strict deadlines, and manage caseload data efficiently.

Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort utilizing case management or claims tracking databases.

Licensure: Valid driver’s license and reliable transportation required for local travel

Full-time