Client Services Support Manager - E Commerce Client Support

Hiring Customer Service Lead - Client Services Manager

E-Commerce Customer Success Specialist

Location: Northwest Austin, TX

Schedule: Full-Time In-Person Position (Not Remote)

Compensation: $22-$25 per hour, depending on experience

About the Opportunity

We are seeking an E-Commerce Customer Success Specialist to join our growing team in Northwest Austin. This is a customer-focused position supporting clients, online sales channels, and product inquiries while helping maintain an exceptional customer experience.

The ideal candidate enjoys working with people, solving problems, supporting customers through various communication channels, and learning technical products. This role combines customer service, account support, e-commerce operations, and basic technical troubleshooting.

Key Responsibilities

Customer Support & Account Management

Respond to customer inquiries via phone, email, and online marketplaces

Assist customers with product questions, order support, and solution recommendations

Build positive customer relationships through professional and timely communication

Ensure customer issues are resolved accurately and efficiently

E-Commerce & Marketplace Support

Assist in managing online sales channels, including marketplace platforms

Update and maintain product listings and product information

Coordinate customer service requests originating from online marketplaces

Monitor marketplace activity and customer feedback

Support ongoing online sales initiatives and campaigns

Product Support & Technical Assistance

Provide basic technical support and product guidance

Assist customers in identifying the right solutions for their applications

Troubleshoot common product and connectivity-related issues

Learn and maintain knowledge of networking, connectivity, and technology-based products

Training & Customer Education

Coordinate and support product training sessions for customers and team members

Help educate customers on product features and best practices

Serve as a trusted resource for product knowledge and customer support

Qualifications

Required

Associate's Degree or Bachelor's Degree

Previous customer service, account support, hospitality, retail, help desk, or related experience

Strong verbal and written communication skills

Comfortable speaking with customers by phone and email

Proficiency with Microsoft Office and Google Workspace

Self-motivated with strong organizational skills

Ability to work independently while contributing to a team environment

Preferred

Experience supporting e-commerce or online marketplace platforms

Inside sales or customer-facing sales support experience

Technical aptitude and interest in technology products

Experience with networking equipment, IP phones, cameras, Wi-Fi systems, or PC troubleshooting

Familiarity with Amazon Seller Central, eBay, or similar online sales channels

What Success Looks Like

Delivering exceptional customer experiences

Maintaining fast response times and strong follow-through

Providing accurate product and technical guidance

Supporting positive customer reviews and long-term customer satisfaction

Helping customers find the right solution for their needs

Contributing to the continued growth and success of online sales channels

Benefits

Competitive hourly compensation

Health, Dental, and Vision Insurance

100% Employer-Paid Employee Coverage

Flexible PTO Policy

401(k) with Employer Matching

Stable, Long-Term Career Opportunity

Collaborative Team Environment

If you enjoy helping customers, supporting online sales operations, and working with technology in a fast-paced environment, we'd love to hear from you.