Workforce Analyst II

GeBBS Consulting is a healthcare technology professional services and consulting firm based in Towson, Maryland servicing clients throughout the US.

We are celebrating our 28th year in business.

We have two divisions: 1) Hospital / Provider Practice 2) Managed Care / Payer Practice – we work directly with health plans (very strong in the Blue Cross Blue Shield space). GeBBS Consulting has over two decades of experience supporting healthcare clients throughout the US.

We are currently hiring a Workforce Analyst I Summary: One of our Blue Cross Blue Shield clients is looking for a Workforce Analyst II to support its high-volume contact center operations with around 800+ agents, with expectations of growth during open-enrollment season.

The hired employee will be analyzing operational performance, staffing trends, forecasting needs, and providing data-driven recommendations to leadership Required Skillls:Bachelor’s degree holder and 3+ years of Workforce Management or Contact Center Leadership experience in a large/high-volume environment (more than 300 agents). In lieu of a bachelor’s degree, plus 4 years of experience.Experience with either NiCE Workforce Management tool, or Genesys CloudHigh-level MS Excel skills (VLOOKUP, XLOOKUP, Index, Match, Pivot, etc.)SQL experience (intermediate level, like JOINS, Subqueries, Windows Functions, e tc.

Location: 100% Remote MUST reside in DMV area (Washington, DC, Maryland and Virg inia) If you are interested in exploring this career opportunity with GeBBS Consulting, please reply with your current resume and the best time to contac t you.

Recruitin g FraudOver the past year, online recruitment scams have increased frequently, impacting both applicants and employers.

To help protect yourself against potential scammers, please note the following recruitment practices employed by GeBBS Consulting.GeBBS Consulting uses a single domain name for all recruiting activities and all Authorized GeBBS Consulting Recruiters use the same domain name for all email correspondences.

The official GeBBS Consulting domain is gebbsconsulting.com.

If you receive emails or are directed to an email other than GeBBSconsulting.com, you are not responding to GeBBS Consulting.GeBBS Consulting screens applicants through a combination of over-the-phone, video and in-person meetings.GeBBS Consulting will never ask a candidate for payment of any kind as part of the hiring or onboarding p rocess.