Systems Engineer

Job Description

The Systems Engineer is responsible for designing, administering, securing, and continuously improving Apple device management solutions across the organization within the Microsoft Intune and Entra ID ecosystems. This role is the primary engineering owner for Apple platforms, including iPads, iPhones, NEO devices, and MacBooks, with a focus on secure, scalable, and as close to zero-touch provisioning as possible.

We are seeking a passionate systems engineering professional with strong experience supporting Apple endpoints in enterprise environments, including automated device enrollment, mobile device management, application deployment, identity integration, security baselines, and lifecycle management. This individual will work closely with Information Technology, business partners, security stakeholders, and vendors to modernize endpoint management, improve operational efficiency, and ensure Apple devices are provisioned, secured, monitored, and supported consistently across the organization.

The Systems Engineer will be instrumental in implementing and supporting Intune, Entra ID, Apple Business Manager, Microsoft 365 integrated authentication, MFA, Defender for Endpoint, conditional access, app protection policies, compliance policies, and related endpoint security solutions.

As a Systems Engineer, you will support the following areas:

Design, implement, administer, and continuously improve Apple device management solutions within Microsoft Intune, Entra ID, and Apple Business Manager

Own engineering standards for iPads, iPhones, NEO devices, and MacBooks, including enrollment, configuration, security, compliance, application deployment, and lifecycle management

Implement and support zero-touch or near-zero-touch provisioning workflows for Apple endpoints, including Automated Device Enrollment, enrollment profiles, device configuration profiles, and user-driven provisioning

Engineer and maintain secure Microsoft 365 integrated login experiences across Apple platforms, including Entra ID authentication, conditional access, MFA, SSO extensions, and app protection policies

Deploy, manage, and support applications across Apple devices using Intune, including Microsoft 365 apps, business applications, required applications, available applications, and update policies

Implement and maintain security baselines, compliance policies, device restrictions, encryption requirements, network configurations, certificates, Wi-Fi profiles, VPN profiles, and endpoint protection policies

Support Microsoft Defender for Endpoint on Apple platforms, including deployment, configuration, monitoring, alerting, reporting, and remediation workflows

Partner with security and infrastructure teams to ensure Apple endpoint solutions align with organizational security, compliance, logging, monitoring, and operational requirements

Support identity and access management practices across Microsoft Entra ID, Google, and other enterprise systems as needed, including account lifecycle workflows, permissions, MFA, and access reviews

Evaluate, implement, and support Microsoft, Apple, Google, and third-party solutions, including but not limited to Intune, Entra ID, Apple Business Manager, Defender for Endpoint, MFA, DLP, Chromebook console, and related endpoint management platforms

Support large, distributed environments with a focus on automation, standardization, software patching, endpoint compliance, and platform stability

Automate manual tasks and improve operational workflows using scripting and modern endpoint management practices

Work closely with business partners, technical teams, and leadership to identify technology solutions that meet business, security, and operational requirements

Meet deadlines and commitments, establish and measure SLAs, and ensure endpoint management services meet business needs

Create, maintain, and improve technical documentation, operational procedures, deployment standards, support runbooks, and engineering diagrams

Build strategic relationships with internal counterparts, external vendors, and service providers, holding them accountable for delivery and support expectations

Implement and support required logging, alerting, reporting, and monitoring tools to provide visibility into endpoint health, compliance, security posture, uptime, and performance

Establish standardized tools, configurations, and operational procedures for Apple endpoint management

Work across third-party solution providers, understand business needs, define success metrics, and measure outcomes

Multitask across several initiatives simultaneously while maintaining quality, security, and operational discipline

Ensure concise and clear written and verbal communication

Adhere to established standards, policies, and procedures

Deliver outstanding human-centric customer service through all support, engineering, and operational efforts

About You:

Bachelor's degree or equivalent experience

Strong experience engineering and supporting Apple device management in enterprise environments, including iOS, iPadOS, and macOS

Hands-on experience with Microsoft Intune for Apple device enrollment, configuration profiles, compliance policies, application deployment, app protection policies, and endpoint lifecycle management

Experience with Apple Business Manager, Automated Device Enrollment, volume app assignment, managed Apple IDs, and Apple platform management best practices

Experience integrating Apple endpoints with Microsoft Entra ID, Microsoft 365, MFA, conditional access, SSO, and identity-based security controls

Experience with Microsoft Defender for Endpoint, endpoint compliance, security baselines, and device posture reporting

Extensive experience with Identity Access Management best practices, implementation, reporting, and auditing

Highly organized, able to multitask, with high attention to detail and the ability to prioritize

Patient and active listener

Ability to pass federal and state criminal background checks, including FBI/BCI

Ability to think independently and contribute to the overall effort without significant direction

Confident, self-motivated, and a true team player

Successful individuals will be innovative, persuasive, creative, and have a genuine curiosity in their business partner's business; goal and results oriented; optimistic; smart; value-added in mindset; proactive; and able to adapt easily to change

Exceptional ability to communicate and foster positive business relationships

Accountability and personal organization are essential

Demonstrate leadership qualities and abilities

Ability to establish milestones and ensure execution is on track

Ability to analyze and optimize existing processes

Strong scripting abilities within Microsoft cloud environments, Apple endpoint management workflows, and account management automation is preferred

Experience with Google cloud environments, Chromebook console, and Google account management is preferred

SharePoint permissions and administration experience preferred

Cleveland or Columbus preferred

Compensation and Benefits: The compensation and benefits information below is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The annual starting salary for this position is between $90,000 – $110,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, 10 paid holidays annually.

Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.

We offer 4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels. Our goal is to provide you with maximum choice in finding a plan that meets you and your family's needs. Employees can choose from co-pay or High Deductible Health Plans.

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

Full-time