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Director, Database Production and Product Assembly

EBSCO Information Services
Ipswich, Massachusetts, United States
September 15, 2017

Are you an Alpha type? That high energy Data Junkie with a real passion for developing teams and tools to not just meet, but to exceed company goals? Are you excited by process and technology, and have a healthy combination of tactical and strategic thinking?

Then this is for you. EBSCO is Lean and Agile and going places; let’s talk about how we can combine our like mindedness and complementary strengths to let you lead the charge to make our database content products the best that they can be for our customers

Apply directly on our careers page, send your resume to Jon Moller at or call me directly at 978.356.6500 x 2249

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.

Director Database Production and Product Assembly

The Database Production & Product Assembly team (DPPA) is responsible for the creation and ongoing support for all EIS database products. DPPA drives the data ingestion, aggregation and enhancement of content, and publishing of databases to EIS’ customers. We ingest a variety of structured and unstructured data for eBooks, journals, newspapers, databases, (you name it), etc., provided to us by our publishing partners. This content is used to create research databases used by a wide range of customers from academic libraries to schools, corporations, public libraries and healthcare facilities.

The team is looking for a Director who will embrace EIS’ strategy and customer needs, and work to develop our team, processes, and tools to achieve company goals and exceed customer expectations. The Director will drive the system roadmap for the DPPA tool portfolio, continuously seek out innovative ways to increase efficiencies (strong focus on automation) and improve customer experience.

This opportunity for the right individual to have an impact is high. If you are excited by process and technology, working in a fast paced and demanding environment, and a healthy combination of tactical and strategic thinking, we would love to have you as part of our team.

Primary Responsibilities:

Protect EIS products and enhance customer experience by proactively measuring and managing the DPPA operation. Resolve difficult customer, technical, and process issues in a fast and professional manner. Proactively alerts Product Managers issues impacting EIS product health.

Closely collaborate with Product Management and Technology teams to build out processes and tools to support new products, markets, and to improve existing products.

Keep abreast of market and technology developments and provide thought leadership to continually identify process and architectural improvements. Advocate for and drive these strategies.

Provide coaching and leadership to team, promoting desired behaviors, resulting in improved results for EIS customers. Support employee development and career advancement.

Promote and empower Lean thinking, principles, and problem solving via training, rollout, and coaching.

Role-Based Competencies:

Strategic Thinking/vision: Able to see and communicate the big picture in an inspiring way. Determines opportunity and threats through comprehensive analysis of current and future trends.

Intelligence: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.

Drive: Is goal oriented and relentless in pursuit. Perseveres or pivots with decisiveness.

Analytical skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.

Attention to detail: Does not let important details slip through the cracks or derail efforts.

Listening skills: Encourages others speak and seeks to understand their viewpoints.

Teamwork: Reaches out to peers and customers and fosters a collaborative working relationship personally and within the team.

Creativity/innovation: Generates new and innovative approaches to problems.

Communication skills: Communicates clearly and articulately without being overly verbose or talkative. Listens to others, and is open to and solicits feedback. Reacts calmly to criticism or negative feedback.

Follow-through on commitments: Lives up to verbal and written commitments.

Proactivity: Acts without being told what to do. Brings new ideas to the company.

Negotiating and Consensus Building: Is effective at finding common ground in negotiations with others. Works to achieve Win-Win when possible, and strives to find the optimal solution given diverse or conflicting goals. Shows leadership in building consensus.

Efficiency: Able to produce significant output with minimal wasted effort.

Honesty/integrity: Does what is right even when no one is watching. Earns trust and maintains confidences. Always behaves in a manner that holds the highest ethical standards.

Organization and planning: Plans, organizes, schedules and prioritizes in an efficient, productive manager, focusing on key priorities.

Cultural Competencies:

Drive - Positive Attitude - Good Judgement - Open Communication – Collaboration - Desire to Make an Impact - Eager to Understand – Accountable – Decisive – A Team Player


10+ years of experience in information technology business

5+ years of strong leadership experience in large metric driven, technology heavy, customer centric organizations

Preferred Qualifications:

Bachelor’s Degree in Business or Computer Science

Familiarity with lean methods, job automation, software development process, and tactical problem solving

Positive attitude, excellent team player with ability to work independently