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complaint handling

Company:
lurap
Location:
Gurugram, Haryana, India
Posted:
July 18, 2017
Description:

1: Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

2: Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders.

3: Follow up to ensure that appropriate actions were taken on customers' requests.

4: Refer unresolved customer grievances or special requests to designated departments for further action.

5: Maintains customer records by updating account information in the software.

6: Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintaining a relationship from complaint open till complaint get close with the proper solution.

7: Communicate in a helpful and friendly manner with every customer – either over the telephone or Chat