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Team Leader - BPO Operations - Noida (telecom Process)

Company:
Parth Hr Services
Location:
New Delhi, Delhi, India
Salary:
11000
Posted:
July 18, 2017
Description:

Roles & Responsibilities:

Monitoring team performance.

To create a conducive and stimulating environment for the teams to accomplish their goals.

Manage expectations of his team members and proactively should be able to sense their needs.

Monitor all inbound calls to ensure Client standards are maintained.

Controlling Attrition and shrinkage.

SLA management.

Should be able to manage a team of 15-20 members.

To motivate, develop and mentor team members in a dynamically changing environment

Mandatory:

Candidate should be comfortable to work with 24*7 shifts.

Should have prior domestic BPO experience

Must have overall 2 to 5 years

Must have 8 months to 2 years experience as a Team Leader

Walk In - 18 july 25 july

Time - 11am to 4pm

Venue - A7, gate no 2,Sector-64, Noida

Salary:INR 2,00,000 - 2,75,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

BPO Team Leading Inbound Calls SLA Management Team leader operations Attrition Shrinkage Team leader Operations Team Handling operations team leader operations team management

Desired Candidate Profile

Please refer to the Job description above

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:Parth Hr services

CONTACT US

HR Siddarth 9711630149

EMAIL.-