Founding Operations Associate

About SimCare

SimCare helps behavioral health programs train, assess, and support students through realistic AI patient simulations, structured skill feedback, and clearer visibility into clinical readiness. For universities and provider orgs, it creates a more consistent way to track competency, manage supervision workflows, and help clinicians train at scale.

We're a YC-backed company with 100+ universities live and double that in active pipeline. We crossed seven figures in revenue in our first year of sales. We've done the hardest thing in edtech: proven distribution. Universities are coming to us. Now we need to build the operational infrastructure to meet that demand, and once that foundation is in place, return to outbound and scale exponentially.

About the Role

Full-Time Founding Team The CEO is running demos and closing deals. The Head of Growth is managing accounts and partnerships. The CTO is building product. Universities are signing on faster than our small team can manage.

We need someone who can own the follow-through: track commitments, build the systems that don't exist yet, and be the person everyone knows will get it done. You'll work across customer success, onboarding, and internal operations, shipping processes that let the company scale.

What You'll Do

Own customer onboarding and success operations

Coordinate onboarding for new university programs: logistics, setup, access, and communication

Track implementation timelines and flag delays before they become problems

Maintain account health, document client interactions, and surface at-risk relationships early

Serve as the internal point of contact for customer follow-through

Build the operational infrastructure

Own CRM hygiene and pipeline accuracy

Track commitments made to prospects and customers and ensure timely follow-up

Identify manual, repetitive processes and build systems that eliminate them

Support the team across sales, customer success, and internal operations as needed

What We're Looking For

Required

0–2 years in operations, customer success, sales support, or a related role

Exceptional organizational skills: you catch what others miss and nothing slips through

Strong written communication: clear, warm, and direct across every channel

Proficiency with productivity tools (Google Workspace, Slack, Notion, Linear, etc.)

Comfortable with ambiguity and moving fast: you prioritize ruthlessly and adapt quickly

Obsessive about follow-through: a commitment made is a commitment tracked to completion

Nice to have

Experience with AI tools as a core part of how you work (ChatGPT, Claude, etc.)

Knowledge of process automation (Zapier, Make, or similar)

Interest in edtech, healthcare, or clinical education

Direct experience in a high-growth startup environment

What We Offer

$80,000–$100,000 base salary

Early-team equity

Direct access to and mentorship from the founding team

A role where your work directly shapes how the company scales

Clear path to ownership across customer success ops, sales ops, or broader operations

In-person in NYC: you're in the room where decisions get made