Operations Support

Diamonds Direct RHINO Opportunity

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO's. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO's exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Do YOU have what it takes to be a Diamonds Direct RHINO?

Customer Experience & Store Support

Deliver a consistent, high-quality in-store customer experience aligned with company service standards

Greet and assist walk-in customers in a professional and welcoming manner

Answer incoming customer calls and direct inquiries appropriately

Support customers with merchandise pickups, service questions, and general store needs

Maintain a clean, organized, and brand-aligned front-of-house environment

Repair Intake & Customer Service Execution

Receive and document all customer jewelry requiring repair

Verify item details, condition, warranty status, and required services

Complete accurate and thorough repair intake forms, pictures and notes

Communicate repair expectations, timelines, and status updates using approved systems

Track repair progress to ensure timely completion

Safeguard customer items through proper handling, storage, and chain-of-custody procedures

Perform quality checks prior to repair release to ensure company standards are met

Order & Fulfillment Execution

Execute Buy Online Pick Up In Store (BOPIS) and Buy Online Ship to Store (BOSS) fulfillment processes

Support layaway, repair, and special order execution at the store level

Perform quality control checks on merchandise and validate order accuracy

Receive stock and memo inventory created by Central Operations

Ensure proper documentation, system updates, and store handling of all inventory received

Inventory & Asset Stewardship

Perform physical inventory counts and support inventory audits

Complete daily inventory tracking and reconciliation activities

Support warranty management and documentation processes

Maintain organized shop and inventory storage areas

Assist with ongoing inventory maintenance and shop organization

Remove donation merchandise from inventory in accordance with company procedures

Administrative & Operational Support

Complete store-level administrative tasks required for daily operations

Maintain accurate logs, reports, and operational documentation

Order office supplies and branded materials as needed

Support store-level expense awareness and limited, approved purchasing

Follow established SOPs, operational controls, and documentation standards

Brand & Business Support

Support store-level brand initiatives and approved in-store or local events as needed

Ensure store presentation and merchandise appearance remain aligned with brand standards

Communicate internal initiatives, goals, or updates as directed by leadership

Compliance & Cross-Functional Coverage

Adhere to all operational procedures, safety requirements, and company policies

Identify and escalate inventory, repair, order, or process exceptions to leadership

Provide flexible operational coverage across customer service, store operations, and administrative needs

Partner with Central Operations to ensure alignment between store execution and centralized processes

Qualifications

Required:

High school diploma or equivalent

1–3 months of retail, customer service, or operations support experience (or equivalent combination of education and experience)

Strong attention to detail and ability to follow established procedures

Ability to manage multiple tasks in a fast-paced retail environment

Basic proficiency with computer systems and Microsoft 365 tools

Must be able to work Saturdays

Preferred:

Experience in jewelry, luxury retail, or high-value merchandise environments

Familiarity with POS, inventory, order, or repair management systems

Key Competencies

Customer & Brand Focus

Operational Accuracy

Inventory Stewardship

Communication & Follow-Through

Time Management & Organization

Flexibility & Adaptability

Work Environment & Physical Demands

Retail environment with moderate noise levels

Ability to occasionally lift and/or move up to 50 pounds

Regular use of hands, vision, and communication skills

Combination of sitting, standing, walking, reaching, and occasional bending or kneeling