Temporary Customer Service Representative

OPEN DATE: 06/25/2026 CLOSE DATE: Until filled DEPARTMENT: HMLD Business Office JOB TITLE: Temporary Customer Service Representative HOURLY RATE RANGE: $23.28 to $28.33 HOURS: Monday – Thursday 7am to 4pm, Friday 7am to 12pm BENEFITS: Town Benefits POSITION STATUS: This is a temporary position.

At the conclusion of the temporary assignment, employment will end, unless extended by the Department.

SUMMARY: Under the general supervision of the Administrative and Customer Service Manager, performs a variety of customer service, clerical, and administrative support functions for the Holden Municipal Light Department.

Responsibilities include assisting customers, processing payments, maintaining records, supporting utility billing functions, and performing other related duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES* - Provides customer service in person, by telephone, and through electronic communications.

- Assists customers with utility account inquiries, service requests, billing questions, and general department information.

- Receives and processes customer payments received at the counter, by mail, or through other approved payment methods.

- Processes new customer applications and utility meter deposits.

- Assists with collections activities, including preparing notices, contacting customers regarding delinquent accounts, and maintaining related records.

- Performs data entry and maintains customer and departmental records.

- Processes incoming and outgoing mail and maintains departmental filing systems.

- Provides clerical support to Business Office staff, including copying, scanning, document preparation, and meeting materials.

- Assists with meter reading verification and utility billing support functions.

- Maintains confidentiality of customer and departmental information.

- Completes forms, reports, and other documentation as required.

- Performs other related duties as assigned.

QUALIFICATIONS Education and Experience - Proficient in Electronic Communications.

- High school diploma or equivalent required.

- Minimum of two (2) years of customer service, administrative, office support, utility billing, banking, accounting, or related experience preferred.

- Municipal utility or municipal government experience is desirable but not required.

Knowledge, Skills, and Abilities - Strong customer service and interpersonal skills.

- Ability to communicate clearly and professionally, both verbally and in writing.

- Ability to perform detailed work accurately and efficiently while meeting deadlines.

- Ability to prioritize tasks and work effectively in a fast-paced environment with frequent interruptions.

- Ability to handle sensitive customer information with discretion and maintain confidentiality.

- Ability to understand, interpret, and explain departmental policies, procedures, rates, and fees.

- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and related software.

- Ability to learn and effectively utilize utility billing and customer information systems.

- Ability to work cooperatively and professionally with customers, coworkers, and other Town departments.

- Ability to maintain regular in-person attendance.

Working Conditions and Physical Demands - Work is performed primarily in a standard office environment.

- Frequent interaction with customers in person, by telephone, and electronically.

- Regular use of computers, telephones, and other office equipment requiring hand-eye coordination and finger dexterity.

- May spend extended periods sitting, standing, or working at a computer workstation.

- Occasional lifting, carrying, bending, and moving of files, records, office supplies, and related materials.

*The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.

The above is not intended to be an exhaustive list of all responsibilities and duties required.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT The Town of Holden is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age (40 or older), disability, genetic information, military service, veteran status, or any other characteristic protected by federal, state, or local law.

This policy applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

APPLICATIONS AVAILABLE: OFFICE OF TOWN MANAGER, 1204 MAIN STREET, HOLDEN, MA 01520 Or online SEND RESUMES, COVER LETTERS AND APPLICATION TO: OFFICE OF TOWN MANAGER, 1204 MAIN STREET, HOLDEN, MA 01520 Or via email at .