SHIFT MANAGER IN TRAINING

Shift Manager

The Shift Manager supports a fast, friendly, and clean shopping environment by delivering quality guest service and maintaining an organized store. This role assists with daily operations, including merchandising, pricing, loss prevention, inventory, and fuel transactions, while addressing guest concerns and upholding True North service standards. In the absence of the Assistant Manager, the Shift Manager assumes those responsibilities.

Provide prompt, courteous customer service in accordance with company standards

Accurately process customer transactions using point-of-sale systems

Maintain a clean, safe, and organized store environment

Perform assigned food service tasks following food safety and sanitation requirements, as applicable

Perform interior and exterior store duties necessary to support daily operations

Customer Service

Assist customers and provide product or service recommendations

Greet and acknowledge every customer to create a welcoming environment

Communicate customer feedback, concerns, and complaints to management

Monitor store activity and report suspicious behavior or incidents

Handle customer issues and complaints, escalating to the Store Manager when required.

Communicate clearly with other team members and guests.

Sales and Cash Handling

Promote customer loyalty and enroll customers in the rewards program

Stay informed on current promotions, advertised products, and sales

Upsell by recommending complementary or similar items

Accurately process transactions using the POS system while following cash-handling and loss prevention procedures

Ensure all items are scanned, paid for, and secured, especially high-risk merchandise

Verify ID and comply with age-restricted sales laws and policies

Ensure accurate pricing, labeling, and promotional updates

Explain car wash programs and assist with traffic flow during peak times if applicable

Store Cleanliness and Appearance

Interior:

Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spaces

Empty interior trash receptacles and keep register area clean, neat, and organized

Respond to spills and maintain clean organized cooler and storage areas

Ensure floors, displays, and merchandise are organized and maintained according to merchandising standards and planograms

Exterior:

Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areas

Ensure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issues

Maintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as needed

Monitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as needed

Perform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as needed

Operational Support

Prepare and serve food items in accordance with food safety and sanitation standards

Support inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged products

Monitor in-ground gasoline storage inventory.

Support store operations during high-volume periods, staffing shortages, or special promotions as needed

Assist store operations with training new team members

As directed by the Store Manager, run daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure. Responsible for transport of bank deposit to bank

Perform other duties as assigned by management

Requirements:

Basic reading, writing and math skills

Ability to operate point of sale, store, and car wash equipment

Ability to follow company policies, procedures, and safety standards

Maintain proper uniform standards while on duty

Must be able to work flexible hours including evenings, overnights, weekends, and holidays

Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

Must possess and maintain a valid driver's license

Must have access to a reliable vehicle for banking purposes

Education and Experience:

Must hold a high school diploma or equivalent

Prior customer service or cashier experience

Physical Requirements:

Ability to stand or walk for extended periods of time

Ability to bend, reach, and perform repetitive motions

Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds

Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

Work Environment:

Fast-paced convenience store environment with frequent customer interaction

Indoor and outdoor work conditions

Required Travel:

Banking purposes

Training classes

True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.