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Reports Analyst

Transcom Worldwide Philippines Inc.
Pasig, National Capital Region, Philippines
June 20, 2017

Service Delivery and Performance

*To own the updating of CIMWeb across all region

*Create OPIs as required by Operations

*Ensures that data is accurate and delivered on time on a daily basis to all internal customers

*Reinforce and maintains data integrity across all campaigns in the region

*To support the development and deployment of the agreed People – Process – *Technology long-term strategy rollout

Development and Improvement

*To suggest proactively on CIMWeb improvement areas

*To support the business in terms of disputes on bonuses and performance metrics loaded in CIMWeb

*To always meet or exceed commitments when engaged in existing and/or new projects

*To identify value-added opportunities to increase client revenues and work with marketing in their implementation

Educational Background:

*College Graduate with any course

*Courses like BS Math, BS in any Engineering course, BS Accountancy, *Computer Science, Computer Programming will be given priority

Work Experience:

*At least 12 months experience in business and/or account analytics

*Preferably with 6 months experience in BPO / Call Center industry

*Experience in talking with internal stakeholders

*Experience in the usage of Telephony reporting tools such as Avaya CMS

*Experienced in using data warehouse solution such as CIMWeb

Skills Requirements:

*Proficient in MS Office Applications specifically the use of MS Excel

*Average communication skills

*Excellent customer service skills

*Self-starter and independent

*Above average analytical skills