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Total Rewards Specialist

Transcom Worldwide Philippines Inc.
Mandaluyong, National Capital Region, Philippines
June 20, 2017

Job Objective:

The Total Rewards Specialist is heavily involved in the administration of compensation and benefits programs based on approved policies and processes.

The Total Rewards Specialist will also support the objectives of other HR teams, such as Employee Relations, Business Partner, Payroll, Legal, and Recruiting.

Essential Duties & Responsibilities:

*C&B Administration


*Coordination with vendors and government agencies

*Customer service

*Additional Specific Duties & Responsibilities:

*Administers benefit programs based on approved policies and processes.

*Provides guidance to employees on queries related to the benefits programs.

*Administers internal and statutory benefits processing (SSS, Pag-ibig, *Philhealth and HDMF) which include processing of employee application for benefits and updates information, etc.

*Coordinates with the broker and ensures timely enrollment, amendment and cancellation of HMO & insurance coverage for all assigned employees.

*Handles the preparation of compensation-related documents such as *Certificate of Contribution, Maternity/Sickness Benefit Computation, *Maternity/Sickness Reimbursement, etc.

*Prepares SSS and Pag-ibig loans' payroll instructions.

*Ensures resolution of customer requests, queries and complaints in order to provide a high level of customer service necessary to support the achievement of defined team and company goals.

*Performs other related functions as required by superior or authorized representatives.

Key Metrics and Scorecard:

*Administration accuracy and timeliness

*Minimum to nil customer complaints

Job Specifications (Qualifications, Skills and Experience)

Educational Background:

*Has a university degree and/or proven competencies in benefits processing

Work Experience:

*Has a proven and successful experience administering benefits

*Has a good understanding of CRM best practice and markets

Skills Requirements:

*Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills. Preferably with experience in multinational company in a multi-cultural setting.

*Proven ability to work successfully in a team environment.

*Computer literate with advanced knowledge of Office tools.

*Highly organized and detail oriented.

*High level of maturity and sense of responsibility

*Highly analytical and must be results-oriented with a strong foundation of integrity


1. Organizational Awareness

2. People Leadership

3. Customer- Centric

4. Goal- Orientation

5. Quality Orientation

6. Analytical Thinking & Problem Solving

7. Integrity

8. Expertise Skills

9. Adaptability

10. Communication

11. Generating Vision