Customer Support Executive Social Media Handling

Customer Support Executive – Social Media Handling

*Salary*: 20,000 – 25,000 per month – based on skills & experience

*Experience*: 0-3 years – Freshers can apply

*Location*: Phoenix Palassio, Lucknow, UP

*Job Type*: Full-time, On-site

*Shift*: 8 Hours, Sunday off

*Qualification*: Any Graduate

*Gender*: Female candidates only

*Working Days*: 6 days a week

*Key Responsibilities:*

1- Manage customer queries, comments, and DMs across Instagram, Facebook, X, and other platforms

2- Respond to customers promptly with accurate info in a polite, professional tone

3- Escalate complaints/issues to the concerned team and ensure timely resolution

4- Create engaging replies, draft FAQs, and maintain brand voice on social media

5- Monitor brand mentions, reviews, and feedback daily

6- Coordinate with marketing & sales teams for customer-related updates

*Skills Required*:

1- Excellent written & verbal communication in English & Hindi

2- Creative thinking & problem-solving approach

3- Good IQ and presence of mind

4- Presentable and professional attitude.