Category Manager

Category Manager – Maintenance & Services

FMCG/CPG/Manufacturing

Location is Chicago, IL

The Sourcing Category Manager – Maintenance & Services is responsible for leading strategic sourcing and category management for maintenance, facilities, and technical services across U.S. + Canada regions in the FMCG/CPG/Manufacturing domain. This role drives cost optimization, service quality, supplier performance, and risk mitigation while ensuring compliance with North America's regulatory, labor, and safety standards. The position partners with Operations, Facilities, Engineering, Finance, Legal, EHS, and quality stakeholders.

Job Description:

Develop and execute category strategies for maintenance and services aligned with business and operational goals

Manage end-to-end category lifecycle, including spend analysis, and total cost of ownership (TCO) optimization

Identify opportunities for consolidation, standardization, and preferred supplier programs across sites

Lead large sourcing events (RFP, RFQ, RFI) for maintenance and technical service categories

Negotiate commercial terms, pricing models, service levels (SLAs), and master service agreements (MSAs)

Support building sourcing pipelines for the category in the region and helping regional buyers drive sourcing projects.

Drive continuous improvement, cost reduction, and cost avoidance initiatives with services suppliers

Act as a strategic business partner to Facilities Management, Engineering, Operations, EHS, Finance, and HR

Translate business requirements into sourcing solutions that balance cost, quality, safety, and service continuity

Provide market intelligence and benchmarking insights to internal stakeholders

Deliver and report annual cost savings, cost avoidance, and value creation metrics

Leverage should-cost models, rate benchmarking, and market analytics

Basic Qualifications:

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

At least 4 years of relevant work experience in the job description

Preferred Qualifications:

Approximately 8-10 years' experience in handling category management activities in the Maintenance & technical Services space

Professional certification (CPSM, CPSD, CIPS, PMP) preferred

Exposure in drafting category strategy, sourcing planning, business case creation, sourcing execution and contract closure

Good client facing & client management skills

Demonstrated experience with maintenance and services procurement in the U.S. market

Experience working with national service providers and regional vendors

Very good communication skills

Strong customer centric mindset (client facing experience preferred)

Transformation mindset with ability to identify improvement opportunities

Highly organized, proactive, and goal oriented

High integrity, attention to detail, and strong prioritization skills

Demonstrated experience with maintenance and services procurement in the U.S. market

Experience working with national service providers and regional vendors

Very good communication skills

Strong customer centric mindset (client facing experience preferred)

Transformation mindset with ability to identify improvement opportunities

Highly organized, proactive, and goal oriented

High integrity, attention to detail, and strong prioritization skills

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

Job Type: Full-Time, Permanent