Major Incident Technical Analyst-Painted Post,NY-Contract-JF13807

Normal hours are Monday-Friday 8:00 AM to 5:00 PM, plus participation in an on-call rotation.

On-call requires cellular coverage and broadband Internet access.

Organize, facilitate and lead technical teams to work together to resolve major incidents.

Managing Critical Incidents in a 24x7 global IT operations environment, restoring impacted services quickly as possible, and associated root cause and problem management.

Authoritatively and confidently guide P1 incidents to resolution.

Driving continual service and process improvement activities.

Champion proactive problem management.

Identifies trends and potential Problem sources by reviewing Incident and Problem analyses.

Required: BS in IT preferred. 5+ yr experience w/ 3 at mid-senior engineer level. Knowledge of IT systems and ITIL framework.